Payments, refunds and returns
Credit / Debit Cards
If you would like to make a direct transfer into my bank account please contact me through my contact page. Your order will be dispatched as soon as the funds have cleared the account.
REFUNDS AND RETURNS
You can return or an exchange for damaged or faulty items purchased online within 14 days from the date of purchase. A proof of purchase will be required.
If your item is damaged, faulty, or different to how it was described please follow see below:
Send me an image of the damaged/faulty goods to firstname.lastname@example.org along with your order number. I will then email you to find the best solution.
If a refund is needed, this will be done by the same credit card used to purchase the goods. An email notification will then be sent as soon as the return has been processed.
Please note that any refund or exchange excludes digital downloads and expired product.
I am happy to offer you an exchange for unused items purchased online within 14 days from the date of purchase. A proof of purchase will be required. Any item for exchange must be unopened and unused. A change of mind or error on the your behalf may be exchanged, however some or all postage will not be refunded.
For exchanging any item please:
Contact me at email@example.com with your order number and details of your purchase. Once the item has been received and reviewed, I will email you.
Please note that postage for the exchanged product will be paid by the you.
Cancelling Orders and Returns:
If you wish to cancel your online order please contact me within 6 hours of placing the order. Once your order has been despatched, I cannot cancel your order.
My returns policy can be changed without notice.
I’m happy to help you with any enquiries you may have regarding my products or the online ordering process. Just email me with your questions or issues at firstname.lastname@example.org.